Frequently Asked Questions

We are here for you. If you have any issues with your order please contact us at hereforyou@gratefulhouse.com and we will get back to you within 2 business days.

Grateful house offers a 60 day money back guarantee on all of our products. Extend your warranty and receive special offers simply by registering as a VIP here.

This helps to ensure our customers can buy with confidence.

We want to ensure you have a wonderful buying experience and love your new product, if for any reason you’re unhappy we will exchange or fully refund your purchase.

For business inquires, press, and social media please contact us at hereforyou@gratefulhouse.com

We would love to hear from you.

GENERAL FAQs

How do I register my warranty?

Easy, simply register as a VIP here or scan the code on your insert with your smart phone.

Made in America? We are an American Owned Family business based in Cody Wyoming. Our puzzle mats are not American Made due to keeping the product cost-effective for the consumer. We care deeply for our customers and promise to go beyond expectations to make sure they are happy. We offer the highest quality puzzle mat available, there is no comparison. It is made in China with a small factory that we have partnered with that is also run by a family. The majority of our employees & businesses we work with are also American based families. We work hard, care about your concerns, and we are here for you!

Where are you located?

We are an American Owned Family business based in Cody Wyoming.

My item arrived damaged, what do I do?

Simply email us at hereforyou@gratefulhouse.com and we will return your message promptly. You can also contact us here

Where is my order?

Once your order was processed you should have received a confirmation email and tracking number. If you do not have those please email us at hereforyou@gratefulhouse.com and we will help you to find your order.

PUZZLE MAT

How do I use my mat?

Grateful House – Our newest invention – The Grateful House TUBE! | Facebook

What is the difference between the Grateful House woolblend mat and other felt mats?

Grateful House mats are made out of a wool and felt mix providing a thicker and heavier puzzle mat to work on. It is not a craft felt and therefore provides a nice puzzling surface that comes rolled in a long box and will lay perfectly flat on arrival.

What puzzle sizes do the woolblend puzzle mats accommodate?

Grateful House offers two sizes. The 26×46 inches for puzzles up to 1500 pieces and the larger 30×48 inch mat is for puzzles up to 2,000 pieces.

How does the mat arrive?

Unlike other mats that are folded and stuffed into a small square box, Grateful House puzzle mats come rolled and therefore delivered to you in a specially designed long gift box to prevent folds and creases. Great Gift-, come on we know you got a puzzler in the family!!

Why do Grateful House mats roll better and store more securely?

We have the LARGEST DIAMETER SOFT TUBE with a SPECIALLY CREATED FLAP EXTENSION to tuck and roll the felt flush against the tube to ensure no pieces fall loose or disjoin. It allows for an effortless even roll and is perfect for safe storage and travel. Don’t be fooled, a lot of cheaper roll up mats on the market simply don’t secure well. We do!! Many competitors have either small tubes or hard tubes and no way of starting the rolling procedure tightly therefore not securing your pieces tight against the tube.Our mats roll past the competition on this!!

How can I store my puzzle mat?

Each mat comes with Grateful House’s AWESOME STORAGE BAG. It is made of high quality fabric with an adjustable shoulder strap and drawstring for perfect storage. Know your puzzle will be safe from people and pets and will stay the same as you left it. This allows for easy transportation and storage of your jigsaw puzzles.

Where are your puzzle mats made?

Our puzzle mats are not American Made due to keeping the product cost-effective for the consumer. We care deeply for our customers and promise to go beyond expectations to make sure they are happy. We offer the highest quality puzzle mat available, there is no comparison. It is made in China with a small factory that we have partnered with that is also run by a family. The majority of our employees & businesses we work with are also American based families. We work hard, care about your concerns, and we are here for you!

PUZZLE TRAYS

How many pieces do the stackable puzzle trays hold?

They hold up to 2,000 piece puzzles comfortably.

What are the puzzle trays made out of?

The puzzle trays are made out of a high impact plastic that is very durable and will not warp, bend, or break.

Do the puzzle trays stack together so the entire set can be lifted together?

The trays stack neatly together, however they do not connect to each other. Instead, they can be carried from the bottom. They easily lift apart so that there is no grip or force needed to separate each tray.

PUZZLES

Where are your jigsaw puzzles made?

Grateful House is an American-owned family business. Our puzzles are manufactured in China using 2mm thick high quality blue board that we import from Poland.

Are your puzzles available in a store near me?

Currently, our puzzles are available on Amazon.

What ages are your puzzles made for?

With guidance and patience, children as young as 8 can complete Grateful House puzzles. Children younger than 3 should not do our 1,000 piece puzzles.

Help! I’m missing a piece!

We are so sorry to hear that! While it is rare, puzzles may sometimes be missing a piece. Grateful House is proud to have a missing piece guarantee. Please contact us at hereforyou@gratefulhouse.com or on our social media platforms with an image of the puzzle showing the location of the missing piece. We will send you a replacement piece.

Are puzzles a waste of time?

Jigsaw puzzles offer many benefits including exercising the right and left sides of your brain at once, improving your memory, feeling a sense of accomplishment, and providing an activity to connect with friends and family. Puzzles are a good stress reliever and can reduce stress and anxiety. Additionally, studies show that there are less chances of developing Alzheimer’s disease, memory loss or dementia for people who do jigsaw puzzles.

no, puzzles are not a waste of time but rather an excellent way to spend time!

Where do you find the art for your puzzles?

Grateful House constantly looks for inspiration. We look in magazines, Pinterest, social media channels, and artists reach out to us directly. We are careful with what we choose and listen closely to what puzzlers desire so we can fill a need in the puzzling space that makes the experience richer for you.

Frequently Asked Questions

GENERAL FAQs

PUZZLE MAT

PUZZLE TRAYS

PUZZLES

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